Many therapists reach a point in their careers where they want the independence of running their own business or working for themselves.
Haven is a complete business model with customisable elements to suit your own business. Haven provides the architecture and operations that support all of your business responsibilities.
In technical terms… Haven is a business-to-business service that provides business infrastructure and architecture, operates your business systems and processes, to cover all aspects of running a business including compliance, finances, administration and governance.
As complex as that sounds… you won’t feel the complexity. Haven is superbly designed to be simple for our members. You won’t need to be constantly aware of what’s going on behind the scenes, our systems are there to support you – keeping you on track, compliant and organised.
We really have thought of everything. Joining Haven gives you the benefit of our decades of business experience, customised for therapists and clinicians. We bring our expertise, so you can focus on yours!
We may have designed an entire system to support you – but you are still in control. You decide how your service operates, how your intakes work, how your waitlist is managed, how your appointments are handled, who you see, how your business runs and how your time is managed. If you aren’t sure how you want things to work yet, that’s OK, you can start with our standard procedures while you decide. When you want to change something, you just tell us and we make it happen.
Haven membership includes:
Clinic space and facilities
- Office workspace
- Manned reception
- Clinical and therapy rooms located in Wangara
- Office facilities
- Fully stocked resource-making station with everything you could need
- Therapy resources
- Groups space (or meetings, trainings etc)
- Multidisciplinary team environment
Bookkeeping and financial management
- Invoicing
- Payment collection
- Receivables management (debt recovery on request)
- Income recording
- Expense recording
- Financial information summaries (weekly and annual)
- Annual report for tax time
- Tax and superannuation automation
- NDIS, Medicare and Private Health claims
Software and subscriptions
- CRM (currently linked to Splose, other options coming soon)
- Microsoft suite
- No need for Xero or MYOB
Professional presence (optional or use your own)
- Email address
- Phone number
- Webpage
- NFP business card
Referrals and caseload support
- If you require support to build your caseload, we will reach out to our networks:
- Support Coordinators
- Other therapists and agencies
- GPs
- Social media networks
- We can also support you to build your own online presence
- Social media and advertising
Documentation and document management
- Sharepoint for document management
- Templates for forms and contracts including:
- Service agreement
- Consents
- Referrals
- Letters
- Reports
- All policies and standard operating procedures including:
- Governance frameworks
- Professional policies compliant with AHPRA and your professional Board
- Operational policies
- Standard operating procedures
- Member knowledge library (in development)
- Currently includes around 50 governing documents
Governance
- Governance implementation
- Compliance structure including:
- Internal self-audit
- Policy updating
- Register maintenance
- Compliance checks
- Designed for compliance with:
- AHPRA
- SPA, AASW, PACFA, ACA and all other registering bodies
- NDIS
- Medicare
- Services Australia
- Consumer Law
- Privacy Law
- Business Law
- All the other regulators you didn’t know you are liable to
- Coaching and guidance for all business related matters
- Training workshops available if you want to learn more about the business side
Admin support
- Excellent customer service
- Efficient admin support
- Fast turnaround and actioning of tasks
- Acts on your instruction on request
- Utilise admin at your discretion which may include:
- Booking client appointments
- Uncompleted session notes reminders
- Following up clients
- Template creation
- Expiry date reminders
- Scanning and filing
- Sending correspondence
- Prepping therapy room
- IT/technical support
- Receptionist duties
Starting any business from scratch is time consuming, overwhelming and risky. It means building an entire operational infrastructure with systems for billing, debt collection, governance tracking and compliance obligations from multiple regulators including ASIC, ACCC, ATO, Privacy Commission, Work Safe, Consumer Protection, NDIS Commission, Services Australia and more. Sole traders are businesses by law and are responsible to multiple regulators. The massive task of starting a small business from scratch, even as a sole trader, can be a barrier for many clinicians, preventing you from getting started or becoming too much as your caseload and business grows.
Haven does everything involved in running your business without you ever having to do, see or think about it.
This really is the best of both worlds. You get to be your own boss with all of that autonomy, but with our systems, support and protection behind you. This is a truly innovative idea that we don’t think exists anywhere else.
Also check out our FAQs here. If you still need more information, or simply want to have a chat while you think about it, call me!