HAVEN

Many therapists reach a point in their careers where they want the independence of running their own business or working for themselves.  

Haven is a complete business model with customisable elements to suit your own business. Haven provides the architecture and operations that support all of your business responsibilities. 

In technical terms:  

Haven is a business-to-business service that provides business infrastructure and architecture, operates your business systems and processes, to cover all aspects of running a business including compliance, finances, administration and governance.  

As complex as that sounds… you won’t feel the complexity. 

Starting any business from scratch is time consuming, overwhelming and risky. It means building an entire operational infrastructure with systems for billing, debt collection, governance tracking and compliance obligations from multiple regulators including ASIC, ACCC, ATO, Privacy Commission, Work Safe, Consumer Protection, NDIS Commission, Services Australia and more. Sole traders are businesses by law and are responsible to multiple regulators. The massive task of starting a small business from scratch, even as a sole trader, becomes a massive barrier for many clinicians, preventing you from getting started or becoming too much as your caseload and business grows.  

Haven does everything in your business without you ever having to do, see or think about it.  

Haven membership includes: 

• Clinic space and facilities 
• Office workspace 
• Office facilities  
• Fully stocked resource making station with everything you could need 
• 3 x fully set up therapy rooms
• Groups space  
• Practice systems and financial tracking  
• Microsoft Office
• CRM subscription for appointments, client records and client communication 
• Income recording 
• Expense recording 
• Financial information summaries (weekly, six monthly and annually) 
• Tax and superannuation automation 
  Payment collection and billing infrastructure  
• Invoicing 
• Payment tracking 
• Receivables management 
• Debt recovery 
• NDIS, Medicare and Private Health claims 
• Governance frameworks and professional policies 
  Compliance policies  
• Over 100 policies, procedures, operational guides and registers covering all therapy disciplines and all business regulators 
• Updating and tracking of policy compliance and registers  
• Document management system (your own, set up and customised to your business, not shared with other members) 
• Compliance checks and self-audits 
• Compliance structures and operational fulfilment 
• Operational policies 
• Standard operating procedures 
• Member knowledge library 
• Advice and guidance 
• Business coaching 
• Training workshops and fact sheets
• Client templates 
• Contract templates 
• Communication tools and professional identity 
• Your own phone number (via an app on your personal phone)
• NFP business card 
• Dedicated webpage 
• Email address